We are sorry that something broke for you. However, thanks to our workshop in Jílovište near Prague, we guarantee you top service and will try to repair your product as quickly as possible so that you can use it for many years to come.

What product can you claim?

  1. You can make a claim within 24 months of receiving the product.
  2. It is necessary to show the proof of purchase, or to prove the purchase of the product in another, sufficiently credible way.
  3. Complaints must be made immediately as soon as the defect appears, if the goods are used further, the defect may spread and deteriorate and, as a result, the complaint may be rejected. By reporting the defect in time, you can ensure a problem-free handling of the claim.
  4. Rights from defects that you yourself caused or that you knew about at the time of purchase cannot be asserted as a claim. The same applies to defects for which we have agreed a price reduction with you. We are also not responsible for normal wear and tear of the item.

How to claim a product?

  1. Print a simple claim form .
  2. Fill out the form. (don't forget to include a description of the defect that is the reason for the complaint, the method of handling the complaint and your contact details (e-mail and phone number)
  3. Make sure the product is clean and pack it in such a way that it cannot be damaged during transport.
  4. Attach a completed complaint form , a copy of the invoice or a copy of the proof of purchase .
  5. You can send the package to the workshop in Jíloviště or deliver it personally to Jíloviště or to the store in Troja.

Address to the workshop in Jíloviště (shipping or personal delivery):

Arrival 261
252 02 Clay site

In the case of sending, we recommend insuring the package in the amount of the value of the product.
Do not send the parcel cash on delivery, we do not accept them.

Store address in Troja (personal delivery):

FTVS shipyard
Vodácká 789/8
171 00 Prague-Troja

What happens next with the product?

As soon as we receive the claimed product, we will inform you about it by e-mail and the legal period of 30 days for processing the claim will start to run. We will do everything to settle the claim sooner. We usually manage to resolve it within 14 days.
We will also inform you about the handling of the complaint by e-mail and, depending on your preference, we will either send it to your address or leave it for collection at the store in Jílovište or Troja.

More detailed information on complaints can be found in the terms and conditions.

If you have any questions or doubts, do not hesitate to email us at or call +420 267 710 867 on working days between 9 a.m. and 5 p.m.

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